HTZen

Refund Policy

1. Fair resolution and Merchant of Record framework

Last updated: October 2026

At HTZen, we stand behind the quality of our source code starter kits, Android APK builds, and UI/UX design templates. Because all paid transactions are processed by Dodo Payments (dodopayments.com) as our authorized Merchant of Record, this Refund Policy aligns with Dodo Payments' buyer protection rules and international consumer law.

Nothing in this policy limits or overrides mandatory statutory withdrawal, cancellation, or conformity rights granted by the laws of your country of residence.

2. 14-day refund request window

You may submit a refund or resolution request within 14 calendar days of the original purchase date. (If you discover a critical delivery failure or statutory conformity issue after 14 days, please still contact us—statutory remedies are respected according to applicable law.)

3. Eligible scenarios for a full refund

We approve refunds or provide an immediate verified replacement within the 14-day window when any of the following occur:

  1. Duplicate or accidental billing: You were charged more than once for the same product and license tier due to a checkout or payment network error.
  2. Unresolvable delivery failure: The download link in My library is broken, missing, or inaccessible, and our support team does not restore a working download within 48 hours of your ticket.
  3. Corrupt or incomplete archive: The delivered ZIP or APK archive is corrupted or missing core files expressly listed in the offer manifest, and we are unable to supply a working build.
  4. Material misrepresentation or critical defect: The unmodified asset fails to run in the explicitly documented supported environment or differs materially from the published product description, and our team cannot provide a working patch or workaround within a reasonable timeframe.
  5. Pre-download cancellation / statutory cooling-off: Where mandatory consumer law grants a right of withdrawal and you have not accessed, downloaded, or unlocked the digital archive (or where statutory rights apply regardless of download).

4. Non-qualifying scenarios (Voluntary commercial policy)

Because source code, compiled APKs, and design files are immediately copyable digital goods, voluntary refunds are generally not granted after a working archive has been accessed or downloaded in the following situations:

  • Changing your mind after downloading the files or deciding not to continue your project.
  • Lacking technical familiarity with the frameworks, programming languages, or design tools clearly listed on the product page before purchase.
  • Attempting to run the product on an operating system, SDK version, or third-party service environment that was not listed as supported.
  • Requesting custom features, third-party integrations, or architectural changes beyond the advertised scope of the offer.
  • Promotional code omissions where a discount was not active at the time of checkout.

5. How to request a refund

To ensure rapid resolution without bank dispute delays, please follow these steps:

  1. Open Support and select the Billing category (or reach us via Contact if you cannot access your account).
  2. Provide your Order ID / Dodo Payments receipt reference, the product name, release version, and a clear explanation of the issue.
  3. For technical defects, attach error logs, screenshots, and your environment versions (OS, Node/Flutter/Android/Figma version) with all private API keys redacted.
  4. Our team reviews requests promptly—typically within 1 to 2 business days—and will either resolve the technical delivery issue or initiate the refund through Dodo Payments.

6. Refund processing and license revocation

  • Payment reversal via Dodo Payments: Approved refunds are issued directly through Dodo Payments back to your original payment method. Depending on your card network or issuing bank, funds typically appear on your statement within 5 to 10 business days after approval.
  • Automatic license termination: When a full refund (or payment chargeback) is completed for an order item, our server automatically revokes the associated license and removes download access in My library. You must immediately cease using the refunded source code, APK, or template in any project and delete all local and repository copies.
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