Contact & Support

1. How to reach our team

Last updated: October 2026

Whether you have a pre-purchase licensing question, need help accessing a release in your library, or want assistance with a billing or refund request processed through Dodo Payments, our engineering and support team is ready to help in English and Vietnamese.

• Authenticated support portal (Recommended): Open a private ticket directly in Support. Tickets automatically link your account context and keep the entire conversation history in one secure place.
• Response window: We review and respond to customer inquiries within 1 to 2 business days (Monday through Friday, UTC+7). Critical delivery or checkout verification issues are prioritized.

2. Pre-purchase and licensing inquiries

If you are evaluating a source code starter kit, Android APK package, or UI/UX design template for your team or client roadmap, tell us:

• The product link and offer tier you are considering.
• Your intended use case, team seat size, and target deployment environment.
• Any questions about included files (such as whether editable source code, Figma tokens, or compiled binaries are bundled).

Browse the product catalog or read our Terms of Service for standard license rules.

3. Order delivery, technical setup, and billing support

To help us resolve your issue on the first reply, please include:

1. Order & Dodo Payments reference: Your HTZen order ID or Dodo Payments checkout/payment reference (cks_... / pay_...).
2. Release details: The exact product name and version tag from My library.
3. Reproduction details (for technical bugs): Your OS, framework/runtime version, steps to reproduce, and the exact error message.
4. Billing and refunds: Select the Billing category in Support and review our 14-day Refund Policy. Because Dodo Payments acts as our Merchant of Record, contacting us directly allows us to issue verified refunds or replacements much faster than bank chargeback queues.

4. Security and privacy requests

• Data export and privacy controls: You can request a personal data export or submit a privacy review directly from Account settings, as detailed in our Privacy Policy.
• Safe communication: Never send account passwords, multi-factor authentication codes, private production API keys, or full payment card numbers in support tickets or screenshots.